Privacy Policy

1. Information We Collect

When you create an account or make a purchase, we collect:

• Name and email address
• Payment information (processed by Stripe/PayPal — we do not store card details)
• Machine ID (a hardware identifier sent by NinjaTrader for license activation)
• IP address and basic usage data

2. How We Use Your Information

We use your information to:

• Process purchases and deliver license keys
• Manage your account and provide customer support
• Send order confirmations and product updates
• Enforce license terms and prevent abuse
• Improve our products and services

3. Payment Processing

We use Stripe and PayPal to process payments. Your payment information is sent directly to these providers and is never stored on our servers. Please refer to Stripe's Privacy Policy and PayPal's Privacy Policy for details on how they handle your data.

4. Machine & License Data

When you activate a license in NinjaTrader, a machine identifier is sent to our server to bind the license to your computer. We store this identifier solely for license enforcement. We also maintain an audit log of license activations and machine transfers for security purposes.

5. Cookies & Analytics

We use essential cookies required for authentication and session management. We may use analytics tools to understand how visitors use our site. We do not sell your data to third parties or use it for advertising.

6. Data Security

We take reasonable measures to protect your personal information. All data is transmitted over HTTPS. Passwords are hashed and never stored in plain text. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account and order data for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account by contacting us.

8. Third-Party Services

We use the following third-party services:

• Stripe — payment processing
• PayPal — payment processing
• Resend — transactional email delivery

Each of these services has their own privacy policy governing how they handle data.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of non-essential communications

To exercise any of these rights, email us at support@futuresindicators.com.

10. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact

If you have questions about this Privacy Policy, contact us at support@futuresindicators.com.